A rising volume of fraud alerts (across payments, cards, transfers, new accounts, and anti-money-laundering checks) overwhelmed the team. Analysts spent significant time manually reviewing each alert across disconnected tools, piecing together information, and documenting decisions, with no AI support and a high rate of false alarms.
An AI-powered platform lets analysts investigate each alert in plain language and get clear, explainable recommendations. It automatically sorts alerts by priority, prepares a summary of the case before an analyst even opens it, makes the call on low-risk cases automatically, and carries out the resulting actions (notifying the customer, blocking the account, or filing a regulatory report) without manual follow-up.
60–80% reduction in case resolution time; 40% reduction in operational fraud management cost; 2x management capacity with the same analyst team; 100% automatic traceability of all decisions.
Faster case resolution time
Lower operational fraud management cost
Analyst management capacity
Automatic traceability of decisions
For this project, we combined different technologies to deliver the full solution.
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